Putting customers at the heart of your concerns
Listening to your customers and quickly responding to any problem are major concerns for every business.
A defective product, sanitary alert, etc. lead to significant immobilization requiring a quick support and an efficient processing.
Moreover, a food scandal or a reported allergy following the use of a product can rapidly affect a product or company image to the general public.
In this context, effectively identifying, replying and tracking customers’ complaints are crucial to protect the company’s brand image.
A Solution for Customers’ Complaints Management
The complaints management module enables businesses to automate their internal process and the processing of customers’ claims. When a client files a claim, the company’s goal is to speed up the processing of this claim and solve it as quickly as possible.
The company must anticipate and reduce the number of complaints. In general, complaints’ reports are compiled within a file and rarely dematerialized, hence, preventing the consolidation of customers’ complaints and implementation of preventive and corrective actions plans.
In order to do that, Lascom offers a complaints management module capable of:
– processing customers’ complaints
– dematerializing data
– managing non-conformities
– implementing indicators and dashboards
Businesses should be able to handle complaints through a process that is transparent and completely documented for both sides, companies and customers.
to safety alerts
Maintain high level
of quality and safety
Better traceability of
Access our guides and whitepapers for your industry :
- Agri-food compliance: a global phenomenon. How can we adapt to it ? – White Paper
- Collaboration as a Key to Success in Retail – White Paper
- Retail: Challenges and Performances – Infographics