Customers’ complaints management

Putting customers at the heart of your concerns

Listening to your customers and quickly responding to any problem are major concerns for every business.

A defective product, sanitary alert, etc. lead to significant immobilization requiring a quick support and an efficient processing.

Moreover, a food scandal or a reported allergy following the use of a product can rapidly affect a product or company image to the general public.

In this context, effectively identifying, replying and tracking customers’ complaints are crucial to protect the company’s brand image.

A Solution for Customers’ Complaints Management

The complaints management module enables businesses to automate their internal process and the processing of customers’ claims. When a client files a claim, the company’s goal is to speed up the processing of this claim and solve it as quickly as possible.

The company must anticipate and reduce the number of complaints. In general, complaints’ reports are compiled within a file and rarely dematerialized, hence, preventing the consolidation of customers’ complaints and implementation of preventive and corrective actions plans.

In order to do that, Lascom offers a complaints management module capable of:

– processing customers’ complaints
– dematerializing data
– managing non-conformities
– implementing indicators and dashboards

Businesses should be able to handle complaints through a process that is transparent and completely documented for both sides, companies and customers.

Benefits

Quickly process
customers’ complaints

Quickly react
to safety alerts

Maintain high level
of quality and safety

Better traceability of
customers’ complaints

Success Stories

  • Bolthouse Farms

    Bolthouse Farms

    Bolthouse Farms is North America’s market share leader in growing and distributing fresh-cut carrots and offers ‘all things carrot’, including... Read more »
    Read more
  • Maple Lodge

    Maple Lodge

    Maple Lodge Farms increases productivity, shortens product development cycles, and reduces risk with Lascom CPG Solution Maple Lodge Farms (MLF)... Read more »
    Read more
  • Poultry leader

    Poultry leader

    France’s largest chicken products and chicken based products processor and distributor, employs more than 16 000 people all around the... Read more »
    Read more
  • Artenay Bars

    Artenay Bars

    Artenay Bars is the leading French manufacturer of cereal bars and muesli in the private label market. The company has an... Read more »
    Read more
  • Yoplait

    Yoplait

    Lascom solution helps YOPLAIT achieve faster product development times Dairy manufacturer Yoplait selects Lascom's CPG Solution to reduce product development... Read more »
    Read more
  • LACTALIS

    LACTALIS

    To meet new food regulations and increase productivity CPG solution from Lascom helps Lactalis meet new food regulations and increase... Read more »
    Read more
  • Bolthouse Farms
  • Maple Lodge
  • Poultry leader
  • Artenay Bars
  • Yoplait
  • LACTALIS

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