Challenges of the non-conformity management
For businesses, non-conformity management is a major concern in order to control and certify the quality of their products.
To optimize products’ quality, it is essential to quickly identify non-conformities and put in place the necessary corrective and preventive actions.
Indeed, any discrepancies between the design or production and the contractual requirements of a client’s order (specifications, contracts, plans, etc.) or of the company (processes, memorandums, instructions, manufacturing plans, sub-orders) must be quickly and efficiently manage.
Therefore, businesses need to implement a non-conformity management software that allows to:
- report an incident regarding a product
- dematerialize non-conformities’ information
- put in place corrective and preventive actions
- efficiently track data
Real collaborative process, the non-conformities can be identified:
- internally, during the design, preparation, manufacturing and assembly steps, and audit activities – regardless of the type of audits.
- externally, when the clients receive the products, during the product’s use or after its use.
Report an incident
regarding a product
Qualify and assess
(indicators of criticality)
Plan corrective actions and
define the assigned persons
Identify the critical points
thanks to reporting tools
Lascom offers a non-conformity management module enabling users to report an incident regarding a product, and to add comments, digital photos or any documents. An instructor is then assigned to the evaluation of this non-conformity in order to determine the causes and plan corrective actions. This allows a suitable solution to quickly be offered to the customer.
The non-conformity management module relies on two key elements of Lascom solution:
- the processes – to guarantee that the right people receive the information
- the repository – to dematerialize the non-conformities and to consolidate data through indicators
This enables a user to report an incident so it can be analyzed and corrective actions can be implemented. This report can be performed internally by the company, or externally by a client or a supplier, if they have access to the solution.
Report of a non-conformity
As soon as a non-conformity is identified, a user can easily report it using a specific form. Thanks to the non-conformity management module, you can define one or more processing procedures.
Monitor the non-conformity process
The non-conformity management tool enables a project supervisor to monitor tasks progress; a Gantt chart indicates which tasks are completed, in progress, planned, etc. The supervisor can also consult each task’s detail, as well as modify the process at any time.
Lascom CPG includes reporting solutions that allow users to track the progress of non-conformities processing.
Traceability of all non-conformities
Each reported non-conformity is accessible from the repository, which allows for simple search, search by customer, supplier, product, type of non-conformity, and so on.